Every suggestion should show its working.

Captraex is designed so an agent can see where a proposed action came from, what it would change and who approved it. Governance belongs inside the workflow.

See the control model

AI with a paper trail.

Source before certainty

Proposed details and actions point back to the message, note, viewing or transcript that informed them. Assumptions remain visible rather than being presented as facts.

Approval is a product state

Generated content remains a proposal until the configured review path is complete. The final history records the responsible user, source and fields affected.

History survives the edit

Approvals, corrections, sends and operational outcomes remain visible in sequence, preserving the source, proposal and final decision.

Data boundaries

Agency context stays inside the agency boundary.

The platform is designed around verified identity, role permissions, tenant-scoped operations and database row-level controls. Exact production controls and deployment evidence should be confirmed during security review.

Tenant separationRecords and operational actions are scoped to the agency tenant.Designed control

Permission checksProtected actions are intended to require an authenticated user and the relevant role.Designed control

Audit timelineSource, actor, proposed change and approved outcome remain distinguishable.Core workflow

Deployment evidenceHosting, backups, monitoring and recovery controls require environment-specific validation.Review directly

Communications

A contact detail is not permission.

Channel preference, consent, suppression and quiet-hour decisions belong beside each communication record. Availability and configuration are confirmed for each deployment.

Communication choices

Permitted channels and opt-outs remain visible to the agent at the point of action.

Recording starts off

Recording should remain disabled until an agency has configured lawful basis, jurisdiction, notice and retention requirements.

Proposals do not silently send

A draft, extracted detail or suggested task waits for the tenant’s configured approval path.

Security review

Claims should be as inspectable as the product.

We will not use certification, uptime, residency or encryption language here until the evidence supports the exact claim. Bring your requirements and we will answer against the deployment in scope.

Security questions deserve direct answers.

Discuss your requirements